Updated:  January 25, 2024

Canadian Privacy Notice

GENERAL

  1. Introduction

This is the privacy notice of FELD ENTERTAINMENT, INC. (FEI; we; us/our) (Privacy Notice). This Privacy Notice provides information about the personal data that we collect, process, retain and disclose from Canadian users of our websites (the Websites) and other services, such as the sale of tickets for our shows, and our online promotions (e.g., contests and the like) (collectively: the Services). We process your data so that you can use these Services.

Your privacy is important to us. FEI will handle your data carefully and ensure that any processing of your data complies with the applicable laws and regulations (including PIPEDA and other applicable federal and provincial privacy laws).

We recommend that you read through this Privacy Notice carefully and completely. 

  1. Structure of Privacy Notice

This Privacy Notice describes which of your personal data FEI processes for each Service to deliver this specific Service and what this means exactly. The Privacy Notice provides information about how FEI collects, processes, retains, and discloses your personal data and what your rights are as a user.

  1. Changes to the Privacy Notice

We may change this Privacy Notice because of, for example, statutory or technological changes. Any changes to this Privacy Notice will be posted on the Websites. You can always consult our Websites for the most recent version of this Privacy Notice.

This Privacy Notice was amended most recently on January 25, 2024.

The latest amendments have been implemented to update FEI’s privacy policy specifically as it relates to Canadian customers.

  1. What is personal data?

“Personal data” are data that identify you as a person or enable us to identify you as a person directly, such as your name, home address, telephone number or other information you provide us as a part of our services, websites or promotions, or indirectly, such as your IP address or device ID.

  1. Why do we process your personal data?

We process your personal data to provide our Services, described at Section 15.

If you agree, we will also use your personal data for direct marketing, being:

  • Send you our online promotions (e.g., contests and the like);
  • Send you personalized ads.

 

  1. Who is responsible for processing your personal data?

FELD ENTERTAINMENT, INC. is responsible for maintaining the accuracy and security of your personal data as described in this Privacy Notice. Unless you agree, we will never use your personal data for other purposes than to provide you our Services. If you have any questions about this Privacy Notice and/or the way in which we process your personal data, please contact us through privacy@feldinc.com or via our representative in the United States, by post at the following address:

Feld Entertainment, Inc.
8607 Westwood Center Dt., Suite 500

Vienna, VA  22314

Attn: Privacy Officer

You can also contact our Privacy Officer: privacy@feldinc.com. We will work to promptly reply to all questions, access or correction requests within the time permitted under applicable laws or regulations.

  1. Links to third-party websites

The Websites may contain links to third-party websites that are not owned or managed by FEI. We only make these links available to help you, and the mention of a link on the Websites does not imply that FEI endorses the content of the linked website. If you disclose personal data through such a third‑party website, your transaction will go through the third-party website (and not the Websites). The personal data you disclose will be collected by that third party and will be subject to its privacy notice. We are not responsible for the way in which third parties process your personal data. We strongly recommend that you read those websites’ privacy notices prior to disclosing any personal data.

  1. Use of our Websites by children

FEI’s Websites are not intended for persons under the age of eighteen (18). Thus, we ask that children not disclose personal data to us. If you – as the parent or legal representative – learn, however, that your child has disclosed personal data to FEI without your consent (for example, by indicating a wrong age), please contact us through privacy@feldinc.com.

If FEI determines that it has stored personal data from a child younger than 18 without consent by the child’s legal representative, FEI will delete this information immediately.

Our Terms and Conditions of Use includes additional information about the use of this Website by minors.

  1. Your rights and exercising these

You have the following rights, which you can exercise at any time:

  • You can ask us to allow you to access your personal data.
  • You can ask us to correct your personal data. We will grant this request if the personal data we process from you is inaccurate or incomplete, bearing in mind the purposes of the data processing.
  • Even when you have consented to the processing of your personal data for “direct marketing” purposes, you can withdraw consent and object. If you exercise this right, we will comply with it and no longer process your personal data for “direct marketing” purposes. All marketing communications via email include an option to Unsubscribe from future communications and those requests will be processed within ten (10) business days in accordance with Canadian law.
  • You can ask us to furnish a copy of the personal data we have processed from you or ask us to provide this data to a third party. You are only entitled to do this insofar as this pertains to personal data you yourself have disclosed to us and which we process based on your consent, or because this is necessary to perform an agreement between you and us, or to take measures at your request before an agreement between you and us is concluded.

We process your data pursuant to and on the basis of your consent and you may withdraw this consent at any time. Withdrawal of your consent does not prejudice the lawfulness of the processing of your personal data based on consent before the withdrawal.

If you wish to exercise one or more of the above rights, you can send a request to privacy@feldinc.com. We will respond to your request without undue delay, but in any event within one month.

  1. The transfer of your personal data

We will share your personal data as follows:

  • We share your data within the FEI Group, including companies that have licensed content to any FEI companies for FEI productions. Insofar as we share your personal data within the FEI Group, we take steps to ensure that your personal data is subject to the same level of security within all the FEI Group’s companies.
  • We share your data with certain third parties or government agencies, insofar as FEI is required to do this under applicable Canadian laws, regulations or government rules, or if this is necessary to prevent, investigate or prosecute criminal offences or to assert or represent our rights or interests.
  • Where this is necessary to perform the Services, or with your consent, we will share your data with external service providers on the instructions and under the responsibility of FEI. We share your data with the following categories of third-party processors:
    • Agencies;
    • Ad platforms;
    • Marketing and communication services providers; and,
    • Promoters of our shows.

Your personal data will remain under FEI’s control in such cases. These external service providers will always be subject to FEI’s contractual instructions, including certain security obligations.

  • From time-to-time, you may be provided with the opportunity to opt-in to receive offers or communications directly from the FEI Group and/or from third parties. If you do choose to opt-in, your information provided to FEI for such purposes may be shared with the FEI Group / third parties, as applicable, to allow them to provide you with such offers or communications. If you change your mind and would prefer that we no longer share your information for such offers or communications, you may opt-out of such future sharing at any time by using the “Ask a Question” tab on our Help Page and specifying which choice you are opting out from.
  1. Where do we store your data? We store your personal data in the United States or in Canada. Your personal data are subject to the laws of general application of the state where it is stored. These may be different from the laws in your country.
  2. Who will have access to your personal data?

At FEI, our customer service center, our billing department as well as our marketing department, if you have consented to receive direct marketing, will have access to your personal data, exclusively for the purposes to which you consented.

  1. How do we keep your personal data safe?

FEI employs reasonable security measures consistent with standard industry practice, for personal data collected through the provision of our services or for direct marketing with including physical, electronic and operational measures to maintain security and prevent unauthorized access.

While FEI takes all appropriate steps to safeguard your personal data under our control, unfortunately, no data transmission over the Internet or method of storing data can be guaranteed to be 100% secure. As such, we cannot guarantee that personal data supplied by users will not be accessed on our servers, or intercepted while being transmitted to us over the Internet, but we apply all necessary safeguards to mitigate risk.

If you have reason to believe that there has been any breach of the security of your personal data at FEI, please contact us at privacy@feldinc.com.

Please remember that security of the username and password you create when you register with the Site is your responsibility; we recommend that you do not share them with anyone. If you share your username and password, you are providing access to your personal data. You will be responsible for all uses of your registration, whether or not authorized by you. For your own protection, immediately notify FEI of any unauthorized use of your username or password.

  1. Complaints

If you have complaints about the way FEI is processing your personal data or if you would like to respond or have questions about this Privacy Notice, please contact us through privacy@feldinc.com or at the address at Section 6. Your complaint/response/question will be investigated, and you will receive an answer ultimately within one month after the investigation is completed (but we may extend this period as permitted under Canadian or provincial laws and regulations), along with information about any follow-up actions required in connection with your complaint.

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC), the Commission d’accès à l’information in Québec, the Office of the Information and Privacy Commissioner of Alberta or to the Information and Privacy Commissioner of British Columbia, about the way FEI processes your personal data.

  1. SERVICES

(I) WEBSITES

(a) How do we collect your personal data?

Contact
We collect your personal data if you contact us via one of our Websites.

Cookies
On our Websites, we collect and/or use personal data through tracking cookies, including Google Analytics cookies. For more information about cookies in general, you can visit this website: http://www.allaboutcookies.org. You can opt-in to receive personalized ads, to personalize your experience on our Site or to allow us to analyze your Site visit to improve your experience.

Subscriptions, offers and communications
On some of our Websites, you can register as a Feld Entertainment Preferred Customer, and subscribe to our newsletter. As such a Member/Customer, you can take advantage of such benefits as discounts on tickets for events organized by FEI and special offers, including from our partners, and the latest news about events organized by FEI. To become a Feld Entertainment Preferred Customer, you must furnish some data, including your name, e-mail address, street address and town/city. If you do not provide the data requested in the mandatory fields, you will not be able to register. By registering you expressly consent to receive future communications from FEI, and our partners, but you have the option to Unsubscribe (withdraw consent) at any time.

In addition, from time-to-time, you may be provided with the opportunity to opt-in to receive offers or communications directly from the FEI Group and/or from third parties. If you do choose to opt-in, your information provided to FEI for such purposes may be shared with the FEI Group / third parties, as applicable, to allow them to provide you with such offers or communications. If you change your mind and would prefer that we no longer share your information for such offers or communications, you may opt-out of such future sharing at any time by using the “Ask a Question” tab on our Help Page and specifying which choice you are opting out from.

(b) For which purposes do we process your personal data?

Contact
We process personal data if you contact us to be able to respond to your message or question.

Cookies
We collect and/or use personal data through tracking cookies, including Google Analytics cookies to improve our website. If you agree, we can use cookies to send you personalized ads.

Subscriptions, offers and communications
When you subscribe to our offers or to receive communications from us, we collect your personal data for the following purposes:

  • sending newsletters with information about FEI and our Services;
  • keeping Preferred Customers informed about future events organized by FEI;
  • providing special offers and benefits to our Preferred Customers;
  • providing you with news/updates/valuable information about our shows;
  • sharing your information with the FEI Group / third parties, as applicable, to deliver you offers or communications, if you have opted-in.

(II) ONLINE PROMOTIONS

(a) How do we collect your personal data?

We will collect your personal data if you participate in Promotions, such as contests or similar programs related to our shows or events.  In some cases, such Promotions may include an opportunity for you to opt-in to offers or communications from the FEI Group or third parties involved in the Promotions.

(b) For which purposes do we process your personal data?

We collect your personal data for the following purposes:

  • informing you about your registration;
  • facilitating the operation of the relevant promotion;
  • contacting you if you win; and
  • in some cases, sharing your information with the FEI Group / third parties, as applicable, to deliver you offers or communications, if you have opted-in.

You should carefully read the rules of each promotion in which you participate through the Website or online platform, because they contain important, additional information about how FEI uses your personal data for that specific promotion. Insofar as such rules conflict with this Privacy Notice, the specific rules of the promotion will take precedence over this Privacy Notice.

(III) SALES OF TICKETS FOR OUR SHOW

(a) How do we collect your personal data and which categories of data do we collect?

We collect your personal data if you purchase a ticket for one of our shows. We receive your personal data from our ticketing partners. We collect the following personal data as well as confirm that you are eighteen (18) years of age or older:

  • name and surname;
  • e-mail address;
  • telephone number;
  • organization/affiliation/company (if applicable);
  • address;
  • country;
  • postal code; and, if applicable,
  • information regarding your order, namely: date of order; the show you ordered tickets for; location of the show; date and time of the show; number of tickets; seats; and any additional information you would have provided as a part of completing your order.

In some cases, the ticketing platform may include an opportunity for you to opt-in to offers or communications from the FEI Group or third parties.

(b) For which purposes do we process your personal data?

We collect your personal data for the following purposes:

  • providing you your ticket;
  • contacting you with information about the show or procedures that are required for entry into the venue hosting the show; and
  • sharing your information with the FEI Group / third parties, as applicable, to deliver you offers or communications, if you have opted-in.

(IV) What is the legal basis for the processing of your personal data?

We require a legal basis to process your personal data. We process your data on the following legal bases:

Consent

Personal data you provide to us is processed based on your consent in accordance with the circumstances in which the information is provided and applicable Canadian law.  For example, by purchasing a ticket to a performance you provide consent for us to process the information you provide in order to fulfill your purchase and send you related information, as described in Section 15(III)(b), above.  Similarly, by registering to become a Preferred Customer, you provide consent for us to use the information you provide in order to communicate with you as described in Section 15(I)(b), Subscriptions, offers and communications, above.

(V) How long do we retain your personal data?

We do not keep your personal data any longer than is legally permissible, and we will delete your data if it is no longer necessary for the above-mentioned purposes in this Section 15 or at your request.